Security is of utmost importance for us and for this reason at Fieldscale we cannot see your project online in order to help you prepare a project or troubleshoot.

In case your simulation fails, there is an option for you to share some details to us, so we can troubleshoot.

First of all, read the FAQ section to make sure that your problem is not related to a known issue, but to also make sure that you set up your project properly.

If that’s not the case then, communicate with Fieldscale through the support button at the bottom right and state your problem.

A member of our support team will be there to help you. They will ask for your consent to access those details and request a URL. Using this URL we will be able to track the cause of the failure. Just navigate to the Failed Analysis section and send that URL to us. Please mind that our engineers are available during European working hours.

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